Return policy

ZAREXIA Return & Refund Policy​

To protect consumer rights and provide a worry-free shopping experience, ZAREXIA has established the following return policy, applicable to all platform transactions.

​1. Basic Return Rules​

​? Return Conditions:

• Items must be in original packaging with labels intact and resalable (excluding special items).
• Return requests must be submitted within 7 days of receipt (14 days in some countries/regions).

​**❌ Non-Returnable Items**:

• Customized products (e.g., engraved or personalized items).
• Perishable goods, food, and personal care items (e.g., underwear, skincare products).
• Opened digital products (e.g., phones, laptops) without quality issues.

​2. Return Process​

​1️⃣ Submit Request:

• Buyers can submit a return request via 【My Orders】→【Apply for Return】, stating the reason and uploading evidence (e.g., photos/videos).

​2️⃣ Seller Review:

• Sellers must process the request within 48 hours (auto-approved if overdue).
• If rejected, buyers can request platform arbitration.

​3️⃣ Ship Back:

• After approval, the system provides the return address and logistics options.
• Buyers must use trackable shipping for returns (see below for cost responsibility).

​4️⃣ Inspection & Refund:

• Sellers must inspect and confirm receipt within 3 business days.
• Refunds are processed to the original payment method (credit card/e-wallet) within 1-5 business days.

​3. Shipping Fees​

​? Buyer Pays:

• Returns due to personal reasons (e.g., "no longer needed," "wrong size").
• Some promotions may offer free return shipping coupons.

​? Seller Pays:

• Quality issues or seller errors (e.g., wrong/missing items).
• Sellers must prepay fees or use platform shipping insurance.

​4. Refund Method & Timeline​

​? Original Payment Refund:

• Credit/Debit Card: 3-10 business days (bank-dependent).
• E-Wallets (e.g., PayPal, Alipay): 1-3 business days.

​? Exchange Process:

• Sellers must ship replacement within 5 business days of receiving the returned item.

​5. Dispute Resolution​

​**⚖️ Platform Arbitration**:

• If buyers and sellers cannot resolve disputes, ZAREXIA customer service will intervene based on product descriptions and evidence.
• Possible outcomes: full/partial refund or return request closure.

​6. Special Item Policies​

​? Bulky Items (e.g., Furniture, Appliances)​:

• High return shipping costs may apply; buyers should confirm delivery/installation details before purchasing.

​? Gift Orders:

• Refunds will be issued to the original payment account only.

​Friendly Reminder:

• Do not discard original packaging or accessories before returning items.
• Excessive returns may result in account restrictions.
• For questions, contact customer service or email ​[email protected].

ZAREXIA is committed to your safe and seamless shopping experience! ✨